About PureO2
In the 1990s Pure O2’s concept was developed: to be the leading provider of oxygen solutions to suit all needs. Since then, the group have been at the forefront in providing pioneering oxygen services and have created innovative relationships within the medical, sports and wellness sectors. Pure O2 works closely with NHS Trusts, private institutions, trade businesses, individuals and charities.
Pure O2’s medical sector specialises in providing the latest oxygen products and services to people with conditions where oxygen can play a vital role in recovery or overall health: COPD, pulmonary fibrosis, cystic fibrosis, MS, cancers, migraine headaches and ME to name a few.
The Portable Oxygen Company (POC) was formed to provide its patients with the best portable oxygen solutions available. These products weigh from as little as 0.7kg and provide patients on medical oxygen therapy the freedom to enjoy life. For more information on the POC company please click here.
Customer Service
We pride ourselves on good customer service at Pure O2. Our motto is simple: No enquiry is too small and no customer less important than another. Each deserves our utmost attention and when you buy from us we are with you for life!
Pre-sales service is dealt with in confidentiality and professionalism. We strive to offer the best advice on our products and services available! Plus we have a ‘Best Buy Guarantee’ – We won’t be beaten on price!
Our After-sales service is just as important if not more important to us! Most of our business is from word of mouth recommendations from former customers or regular clients. As a result of this, last year Pure O2 was voted best independent company in the UK for our outstanding customer feedback!
This is our promise to you:
• We honour all warranties on our product range. Even if you sell your product on to a third party!
• All medical customers get a dedicated 24 hour / 365 days a year customer care line.
• A dedicated member of staff you are used to dealing with will always be at hand to deal with your enquiry - you will never be dealt with by someone unfamiliar.
Our service centre is run by engineers who are fully qualified in their respected fields and between them have experience working in British Aerospace and MOD environments. Our engineers will handle your product with care and professionalism and all servicing is always done to manufacturer’s standards. We aim to return your product fully serviced within 3 to 5 working days!
